top of page

Terms & Conditions



PLEASE SEE BELOW TERMS AND CONDITIONS.
BY MAKING A DEPOSIT PAYMENT AND ACCEPTING WORK TO START, YOU ARE ACCEPTING THESE TERMS.

PROOFS

YOUR ORDER INCLUDES THREE DIGITAL DESIGN CONCEPTS, AND UP TO THREE FURTHER PROOF ROUNDS BEFORE GOING TO PRINT. IT IS YOUR RESPONSIBILITY TO MAKE SURE THAT THE WORDING IS EXACTLY AS YOU WANT IT AND THAT THERE ARE NO SPELLING MISTAKES. PLEASE ENSURE THAT YOU ARE ENTIRELY HAPPY WITH THE CHOSEN COLOURS AND OVERALL DESIGN. HOLD STUDIO LONDON WILL NOT BE HELD RESPONSIBLE FOR ANY SPELLING MISTAKES. PRINTING WILL NOT COMMENCE UNTIL HOLD STUDIO LONDON HAS WRITTEN CONFIRMATION FROM YOURSELVES. BY SIGNING OFF ON THE FINAL PROOF YOU ACCEPT RESPONSIBILITY FOR THE INFORMATION AS SHOWN.

IF YOU REQUIRE MORE PROOFS OUTSIDE OF THE THREE INCLUDED FURTHER PROOF ROUNDS, THIS WILL BE CHARGED AT MY HOURLY RATE AND ADDED TO YOUR FINAL INVOICE. IF ERRORS ARE DISCOVERED AFTER DELIVERY YOU WILL BE CHARGED FOR THE TIME TO REWORK AND REPRINT.

SAMPLES

HOLD STUDIO LONDON CANNOT UNFORTUNATELY PRINT SINGULAR SAMPLES OF YOUR STATIONERY PRIOR TO GOING TO PRINT. IF YOU WOULD LIKE TO SEE OUR QUALITIES FOR BOTH CARD, ENVELOPE AND PRINT METHOD, WE HIGHLY SUGGEST PURCHASING OUR SAMPLES.

TIMEFRAME

IF PROOFS OF INFORMATION IS NOT TURNED AROUND IN A TIMELY FASHION, THEN YOUR ORDER MAY BE SUBJECT TO INTERRUPTION FROM OTHER ORDERS HOLD STUDIO LONDON HAS AT THE PRESENT TIME. PLEASE NOTE THAT THE LONGER YOUR PROOFING ROUNDS TAKE, THE LONGER THE COMPLETION DATE WILL BE PUSHED BACK. HOLD STUDIO LONDON WILL ESTIMATE THE COMPLETION TIME OF EACH ORDER BASED ON THE CURRENT WORKLOAD.

DIGITAL PRINT TIMEFRAME - 7 - 10 DAYS + SHIPPING

HOT FOIL + LETTERPRESS TIMEFRAME - 10-15 DAYS + SHIPPING

BOTH THE ABOVE TIMEFRAMES DO NOT INCLUDE DESIGN AND PROOFING ROUNDS

ASSEMBLY

YOU CAN INCLUDE ASSEMBLY WITH YOUR ORDER, IF YOU WOULD LIKE YOUR SAVE THE DATES OR INVITATION ORDER PRE-ASSEMBLED READY FOR POSTING. PLEASE REQUEST THIS AT THE POINT OF ORDERING. THIS WILL BE AT AN EXTRA CHARGE OF £50 PER 25 INVITATIONS

COPYRIGHT

WE WILL UNDER NO CIRCUMSTANCE COPY ANY OTHER STATIONERS DESIGNS FOR ANY ORDERS. WE RESPECT OTHER SMALL BUSINESS STATIONERS. WE WOULD RESPECTFULLY SAY IF YOU LOVE THIER WORK PLEASE DON'T TAKE THIER BUSINESS AWAY FROM THEM! HOLD STUDIO LONDON HOLDS COPYRIGHT FOR ALL IN HOUSE DESIGNS. AND YOU OR ANY THIRD PARTY CAN NOT COPY OR REPRODUCE ANY OF THE DESIGNS FROM THE DESIGN PROOFS SENT TO YOU. IF WE FIND THAT AN ORIGINAL HOLD STUDIO LONDON WORK HAS BEEN REPRODUCED, THE LIABLE PARTY(S) WILL BE SUBJECTED TO LEGAL ACTION.

CANCELLATIONS

IN THE EVENT OF AN ORDER BEING CANCELLED BY YOURSELVES, HOLD STUDIO LONDON WILL NOT REFUND ANY MONIES PAID TO-DATE AFTER PROJECT COMMENCEMENT. IN THE UNLIKELY EVENT OF THE ORDER BEING CANCELLED BY HOLD STUDIO LONDON, THEN YOU WILL BE GIVEN A FULL REFUND.

PRINTING VARIATIONS

PLEASE NOTE THAT SAMPLES AND PROOFS MAY NOT EXACTLY MATCH THE FINISHED PRODUCT DUE TO VARIATIONS IN THE PRINT PRODUCTION PROCESS. PRINTING CAN RESULT IN SMALL VARIATIONS. MINOR DIFFERENCE IN TEXTURE, COLOUR, SIZE AND POSITIONING CAN OCCUR AND ARE NOT CLASSED AS A FAULT. PLEASE BE AWARE THAT COLOURS APPEAR DIFFERENTLY ON SCREEN AS TO PRINTING.

DELIVERY

FOR DELIVERIES IN LONDON, HOLD STUDIO LONDON HAS A NOMINATED SAME DAY DELIVERY SERVICE CALLED GOPHR. THIS INCLUDES BEING ABLE TO TRACK THE DELIVERY FROM BOTH PARTIES, THE TRACKING INFORMATION WILL BE PROVIDED ON THE DAY OF DELIVERY. HOLD STUDIO LONDON WILL ARRANGE WITH YOU A SUITABLE TIME AND DELIVERY DATE THAT WORKS FOR YOU. AS DELIVERIES NEED TO BE SIGNED FOR ANY FAILED ATTEMPT OF DELIVERIES WILL BE CHARGED TO YOU AS A SEPARATE INVOICE, FOR BOTH RETURN TO HOLD STUDIO LONDON AND ALSO A REDELIVERY COST.

FOR DELIVERIES OUTSIDE OF LONDON, HOLD STUDIO LONDON WILL USE ROYAL MAIL SPECIAL DELIVERY WHICH IS TRACKED AND INSURED FOR DELIVERING ALL ORDERS. ITEMS AGAIN NEED TO BE SIGNED FO. PLEASE ENSURE THERE IS SOMEONE AT YOUR SUPPLIED ADDRESS. HOLD STUDIO LONDON ACCEPTS NO RESPONSIBILITY FOR ITEMS LOST IN THE POST OR DELAYED DUE TO POSTAL STRIKES OR CIRCUMSTANCES OUT OF OUR CONTROL.

ALL DELIVERY CHARGES ARE DEPENDANT ON WEIGHT AND WILL BE ADDED TO YOUR FINAL INVOICE.

COLLECTION IS WELCOME IF YOU ARE LOCAL TO EDGWARE!

INTERNATIONAL DELIVERIES WILL BE SENT VIA DHL INTERNATIONAL. PLEASE NOTE THAT GOODS POSTED OUTSIDE OF THE UK MAY BE SUBJECT TO LOCAL CUSTOM CHARGES. HOLD STUDIO LONDON ACCEPTS NO RESPONSIBILITY FOR DELAYS IN SHIPPING OR DUTY CHARGES.

DEPOSITS AND PAYMENTS

50% DEPOSIT MUST BE PAID BEFORE ANY WORK COMMENCES ON ALL ORDERS. THE REMAINING 50% IS DUE ON COMPLETION BEFORE SHIPPING. ALL CHARGES WILL BE PAID VIA INVOICE. ALL PAYMENTS SHOULD BE PAID WITHIN 7 DAYS OF THE ISSUED INVOICE. SHIPPING WILL NOT OCCUR UNTIL FINAL PAYMENT HAS BEEN PAID. BANK TRANSFERS ARE PREFERABLE, BUT OTHER FORMS OF PAYMENT CAN BE DISCUSSED.

BILLING WILL REFLECT THE ACTUAL COSTS INCURRED AND ANY CLIENT REQUEST CHANGES WILL BE BILLED ADDITIONALLY. HOLD STUDIO LONDON WILL ADVISE OF ANY PRICE CHANGES AND YOUR REMAINING INVOICE WILL BE ADJUSTED. IF THE FINAL NUMBER CHANGES AND SUPPLIES HAVE ALREADY BEEN ORDERED BY US, THEN YOU MAY BE SUBJECT TO EXTRA COSTS FOR MORE SUPPLIES BEING ORDERED. IT IS ADVISABLE WHEN DOING YOUR GUEST COUNT TO ORDER 10% EXTRA TO ALLOW FOR ERRORS AND ALSO KEEPSAKES.

STATIONERY WORDING INFORMATION

PLEASE ENSURE THAT ALL INFORMATION PROVIDED FOR ANY ITEMS OF STATIONERY ARE CORRECTLY SPELT. HOLD STUDIO LONDON DOES NOT ACCEPT ANY RESPONSIBILITY FOR SPELLING MISTAKES OR WRONG INFORMATION THAT YOU HAVE PROVIDED. IF A REPRINT IS NEEDED THEN THIS WILL BE CHAGED ON YOUR FINAL INVOICE.

ADDRESSES AND GUEST LISTS - BEFORE THE DAY STATIONERY

PLEASE LAYOUT YOUR ADDRESS LIST AS THE EXAMPLE THAT IS SUPPLIED IN YOUR GOOGLE SHARED DRIVE. THIS IS TO ENSURE THAT YOUR GUEST ADDRESSES ARE IN THE CORRECT FORMAT FOR PRINTING. IF YOU ARE HAVING GUEST PERSONALISED INVITATIONS, PLEASE ENSURE THEY ARE SUPPLIED IN THE FORMAT SUPPLIED IN THE GOOGLE SHARED DRIVE, SO IT IS READY FOR PRINTING. PLEASE TRIPLE CHECK ALL SPELLING, AS HOLD STUDIO LONDON IS NOT HELD RESPONSIBLE FOR ANY MISTAKES. IF A REPRINT IS NEEDED THEN THIS WILL BE CHARGED ON YOUR FINAL INVOICE.

GUEST LISTS - ON THE DAY STATIONERY

IT IS YOUR RESPONSIBILITY TO PROVIDE YOUR GUEST LISTS FOR ALL ON THE DAY STATIONERY BY A PROVIDED DEADLINE GIVEN TO YOU. THIS IS USUALLY 4 WEEKS BEFORE YOUR EVENT DATE. IF YOU REQUIRE ANOTHER DATE, PLEASE DISCUSS AN ALTERNATIVE DEADLINE WITH HOLD STUDIO LONDON. ANY LATE INFORMATION WILL INCUR A RUSH CHARGE AND PUSH THE PRINT AND DELIVERY DATE BACK. PLEASE TRIPLE CHECK ALL SPELLING, AS HOLD STUDIO LONDON IS NOT HELD RESPONSIBLE FOR ANY MISTAKES, IF A REPRINT IS NEEDED THEN THIS WILL BE CHARGED ON YOUR FINAL INVOICE.

GOOGLE SHARED DRIVE

HOLD STUDIO LONDON WORKS ON A SHARED GOOGLE DRIVE TO ENSURE ALL CONCEPTS AND PROOFS ARE PRESENTED IN ONE PLACE. THIS IS A PRIVATE BOARD TO ALLOW FOR COMMENTARY AND UPLOADS. THIS IS A HUB FOR BOTH PARTIES TO FIND ALL INFORMATION AND FILES. ALL INFORMATION ON THE DRIVE IS STRICTLY CONFIDENTIAL.

COMPENSATION

IN THE UNLIKELY EVENT THAT YOU ARE UNSATISFIED WITH YOUR EVENT STATIONERY ONCE IT HAS BEEN DELIVERED. WE WILL NOT PROVIDE ANY REFUND OR COMPENSATION ON YOUR ORDER. AS A SMALL BUSINESS WE HAVE PROVIDED A LEVEL OF SERVICE, OF WHICH HAS BEEN APPROVED BY YOURSELVES.

bottom of page